Return & Refund Policy

Last Updated: August 1, 2026

At KeepSub, we sell digital products and subscription services. Due to the nature of digital goods, all purchases are subject to the following policy.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.

1. No Returns

All products sold by KeepSub are delivered digitally. Because digital products cannot be returned once delivered or processed, we do not accept returns under any circumstances.

2. No Refunds

All sales are final.

Once an order has been placed and payment has been successfully received:

• ❌ No refunds will be issued.
• ❌ No cancellations will be accepted.
• ❌ No refunds will be provided for accidental purchases.
• ❌ No refunds will be provided if you change your mind.
• ❌ No refunds will be provided if you no longer need the product.
• ❌ No refunds will be provided due to incompatibility with your device, software, region, or personal requirements.
• ❌ No refunds will be provided if you fail to read the product description or activation instructions before purchasing.

Please review the product details carefully before completing your purchase.

3. Customer Responsibility

Before placing an order, it is your responsibility to:

• Read the complete product description.
• Verify that the product meets your requirements.
• Provide accurate account information and email address.
• Follow all activation instructions exactly as provided.
• Contact us before purchasing if you have any questions.

Failure to follow these requirements does not qualify for a refund.

4. Warranty & Replacement

Certain products include a warranty period, which is clearly mentioned on the respective product page.

Where applicable, we may offer:

• Product replacement
• Subscription replacement
• Partial compensation, at our sole discretion

A warranty does not entitle the customer to a refund.

Warranty becomes void if:

• The customer violates the original platform's Terms of Service.
• The account is modified, transferred, shared, or misused.
• False or misleading information is provided.
• The issue results from customer negligence or unauthorized actions.

5. Organizational Subscriptions

For organizational subscriptions, customers must follow the activation instructions provided on the product page.

Failure to follow the required activation process, including clicking invitation links before instructed or failing to cooperate during activation, does not qualify for a refund or replacement.

6. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute after receiving a digital product or service may result in:

• Immediate suspension of all current services.
• Permanent termination of your customer account.
• Refusal of future purchases.
• Submission of relevant transaction records and communications to the payment provider as evidence.

We encourage customers to contact our support team before opening any payment dispute.

7. Exceptional Circumstances

If KeepSub is unable to deliver the purchased product at all due to reasons entirely within our control, we reserve the right, at our sole discretion, to:

• Provide an equivalent replacement,
• Offer store credit, or
• Issue a refund.

The choice of resolution remains solely with KeepSub.

8. Policy Acceptance

By placing an order with KeepSub, you confirm that:

• You understand that all products are digital.
• You understand that all sales are final.
• You agree that refunds and returns are not available except where KeepSub explicitly decides otherwise.
• You accept this Returns & Refund Policy in full.