Delivery Policy

Last Updated: August 1, 2026

Thank you for choosing KeepSub. This Delivery Policy explains how we process and deliver our digital products and subscription services.

By placing an order on our website, you agree to the terms outlined below.

1. Digital Products Only

All products sold by KeepSub are digital products. No physical items will be shipped to your address.

Products are delivered electronically through email, account activation, invitation links, or other digital methods depending on the product purchased.

2. Delivery Time

Delivery times vary by product and are displayed on the respective product page.

Unless otherwise stated, most orders are processed within 24–48 hours after successful payment and receipt of any required customer information.

Please note that delivery times are estimates and may vary due to weekends, public holidays, verification requirements, or third-party platform delays.

3. Customer Responsibilities

To ensure timely delivery, customers must:

• Provide a valid email address and accurate contact information.
• Submit any additional information requested for activation.
• Follow all product-specific activation instructions.
• Respond promptly if our support team requires additional details.

Failure to provide accurate information or follow the required steps may delay delivery.

4. Organizational Subscriptions

Some subscriptions are provided through organizational accounts.

For these products:

• You will receive an invitation email from our organization.
• Do not click the invitation link unless instructed.
• Forward the invitation email to our support team so we can complete the activation process.
• Activation is typically completed within the delivery timeframe stated on the product page.

Failure to follow these instructions may result in delays.

5. Order Status

Customers can contact our support team at any time to request an update on their order status.

If additional verification is required, delivery may be delayed until the necessary information is received.

6. Delivery Confirmation

An order is considered delivered when:

• The subscription or service has been successfully activated, or
• The purchased digital product has been sent to the customer's registered email address or account.

Please check your inbox, spam, and junk folders before contacting support.

7. Delays Beyond Our Control

KeepSub is not responsible for delays caused by:

• Third-party platform maintenance or outages.
• Incorrect customer information.
• Customer failure to follow activation instructions.
• Internet or email service interruptions.
• Events beyond our reasonable control.

We will make reasonable efforts to resolve any delivery issues as quickly as possible.

8. Need Help?

If you experience any issues receiving your order, please contact our support team with your order number and registered email address. We will investigate and assist you as quickly as possible.